Customer Portal
Members of Releone get the founding 1,000 jars first, exclusive founder communiqués, early access to new SKUs, and direct line to Brandon.
Protected by end-to-end TLS, browser-native cryptography, and optional WebAuthn passkeys. We do not use third-party identity brokers.
You're a founding member · Joined today
Your launch ticket
When the doors open March 9, 2027, the first 375 boxes ship in waitlist order. You'll receive a personal email from Brandon two weeks before with your shipping window and a private code for your first order.
Your account
Profile complete. Notifications on. Two-factor enabled.
Founder communiqués
Early access
Direct line
As a founding member, you have direct line to brandonjsellam@releone.io. Sourcing questions, gift inquiries, suggestions for the next SKU, or just a hello — they all land in the same inbox.
In depth
The Releone customer portal is the private side of the house: where existing customers verify their jars, manage their allocations, schedule deliveries, and access certificates. Login uses passwordless email; no account number to remember.
What you can do in the portal: look up every jar you have received by ASA number; download the certificate as a PDF for personal records; manage shipping addresses for gift jars; adjust your allocation tier within the Society if eligible; opt in to the quarterly tasting calendar.
What you cannot do in the portal: see other members; see internal pricing; transfer the Algorand ASA itself (those are bearer assets that live in your wallet, not in your customer record). The portal is a window onto your relationship with the house, nothing more.
No. You can buy and verify without an account. The portal is optional and is for ongoing customers.
In whatever Algorand wallet you provided at purchase. They are bearer assets — your wallet, your custody. Releone does not hold member ASAs.
Yes, anytime, via the portal settings or by writing to hello@releone.io. We retain only the legal minimum after deletion (transaction records as required by law).
Portal philosophy
A customer portal in a luxury house should do three things and refuse the fourth. It should let you verify everything you have received, manage how the next jar reaches you, and keep your records private. The thing it should refuse is to become a marketplace, a status board, or a leaderboard. The Releone portal refuses all three.
Authentication is passwordless by design. You enter your email and we send a single-use link; you click it and you are inside. There is no password to remember, no two-factor app to install, no recovery question that someone with your inbox could answer. The model is the same one Apple uses for sign-in with Apple and the same Cloudflare uses for Access — simple, hard to phish, robust against credential reuse.
Inside, every jar you have received is listed by its Algorand Standard Asset identifier, with the vessel name, harvest date, cure protocol, and the cure-master's signature visible inline. You can download a PDF of the certificate for any jar at any time. The certificate is also stored on chain, so even if Releone disappeared tomorrow, your jar's provenance would survive in a database the house does not control. That is the point.
Shipping is managed from the portal as well — multiple addresses for gift orders, scheduled delivery windows for refrigerated jars, signature requirements for high-value cases. The portal speaks to Releone's logistics provider directly. There is no separate order-tracking website to visit.
For Society members, the portal also surfaces allocation rights — how many jars in the next release, which reserves are available, and the calendar of in-person events. None of this is visible to non-Society members, and the portal does not show member names or counts across accounts. Each member sees their own relationship and nothing else.
The data Releone holds about you is minimal by design: name, email, shipping addresses, wallet address (only if you provided one for ASA transfer), order history. We do not buy ad-tech profiles. We do not sell or share customer data with any third party for marketing purposes. The privacy policy at the foot of every page is short on purpose; the only third parties who see your data are our payment processor, our shipping provider, and the U.S. government insofar as the law requires.
Account deletion is available from the portal settings at any time. Once deleted, only the legal-minimum record of past transactions is retained, kept for the regulatory period and then purged. We do not pretend to forget; we do forget, in the way the law allows.
